VoIP (Voice over Internet Protocol) is an internet based system and technology for the delivery of voice communication over the Internet, including audio and video transmissions and session rich media, including multi-media files such as Flash movies and QuickTime movies. Voice over Internet Protocol can be utilized with internet phones to make calls over the internet without using telephone lines, which have become phenomenally slow due to network congestion. VoIP is also known as IP telephony. VoIP service providers offer different plans for voice traffic, depending on how much data is needed, how many local numbers need to be dialed, and the duration of the call.
Low cost Internet telephony is provided by many VoIP providers today.
The primary benefit of using VoIP services is that it reduces phone costs. By transmitting less data, calls are made at much lower rates. Also, there is no need for any type of phone line, which significantly lowers the operation expenses of a business. Businesses can therefore use the internet to teleconference with employees, customers and partners without purchasing additional office phones and hardware, and without spending extra money on long distance charges.
An innovative feature in some VoIP phone systems is the automated dialer.
This feature automatically redirects callers to the appropriate extension. The features incorporate call forwarding, call transferring, auto attendant, call waiting, music on hold, and more. Automatic dialing reduces call center overhead and allows employees to spend their time dealing with customers, rather than taking phone calls. In addition, it enables you to manage your list of extensions and numbers efficiently.
For users with a low bandwidth and high latency, or those who want voice clarity with a high degree of reliability, it is important to choose a good VoIP service provider. A good VoIP service offers excellent features at an affordable cost. There are two main factors to consider when choosing an internet connection service. These include the latency and the jitter, or latency rate. These two features measure how long it takes for voice calls to reach the destination, as well as how long it takes for the signal to return to the receiver.
Low Latency: Low latency is ideal for users with voice quality issues. The most widely used voice quality criteria is the noise reduction factor of the average noise level during a call. Generally, the best VoIP providers have low levels of noise. The auto attendant feature of many VoIP providers enables the caller to set a minimum noise level that will be acceptable for their calling experience.
Jitter: A higher jitter rating enables the quality of voice calls to vary more with frequency, making them more consistent with other people’s calls. Most VoIP providers use a form of multiple transmitters along with filters to enhance the jitter of the signal. They typically have their own internal multiple transmitters and filters that improve the quality of voice calls made through their PBX phone system. Some VoIP providers, however, use analog signals in place of softphones, which has the advantage of better compatibility.
Latency: high latency means that there is not enough bandwidth to make a call. It may take several seconds for data to transfer from one location to another, which is why some calls are sometimes interrupted. High latency can significantly reduce the efficiency of your VoIP service, so you should consider how often you use the internet connection, the location where you are located, and how you generally utilize your computer before selecting a suitable VoIP service.
Overall, the benefits of using a VoIP service are considerable, especially when you are able to use the telephone without the need to carry any extra hardware. Businesses that are trying to save money on telecommunication expenses can also experience significant cost savings when they implement a hosted VoIP service, especially if they are able to procure a low-cost VoIP provider.
- The main disadvantages of switching to a VOIP phone system over traditional PBX systems include higher than average maintenance costs, higher call charges, and the potential downtime of your network.
- Many businesses also face difficulty in training employees on new technology, and they may also have trouble transitioning from their existing PBX system to a VoIP phone system.
- However, with proper maintenance and an effective marketing campaign, many businesses that switch to VoIP systems experience cost savings and enhanced productivity.